Section 1
How it fits together
Two sites, one case file. A citizen never signs in; you never leave Jurat.
Citizens file at reporting.myjurat.com. You work the reports at demo.myjurat.com, signed in with your agency Microsoft account. Same login, different address — the public site never shows staff screens.
Your agency's public reporting site takes reports from the public — no account, no password. Those reports land in the Report Review Console, which you reach from Online Reports in the Jurat navigation using the same sign-in you already have.
Your online reporting role is separate
You have a Jurat role and an Online Reporting role, and they are set independently. If Online Reports does not appear for you, your online reporting role is None — ask your administrator, not your sergeant.
Section 2
What the citizen does
Worth knowing, because you will be asked at the counter and on the phone.
Incident Type
What Happened
Photos
Contact
Additional Info
Review
- They pick an incident type from the list your agency chose. Each one carries a plain-language definition so people self-select correctly.
- They describe what happened, can drop a pin on a map for the location, and can attach photos.
- Their progress is saved as a draft, so a half-finished report on a phone at a bus stop is not lost.
- They review everything, then submit.
- They get a confirmation and can check their report's status later.
A report can be submitted anonymously. That matters later — see Section 5.
Section 3
Your screens
| Where | What it is for | Needs |
|---|
| Dashboard | The queue of submitted reports. | Viewer |
| Search | Find a report by reporter, type or reference. | Viewer |
| Ready for Dispatch | Reports you have accepted, waiting to be turned into real work. | Triage |
| Admin Settings | Incident types, intake page, forms, notifications. | Admin |
Viewer reads and cannot change anything. Triage works reports. Supervisor does everything Triage does and sees every report rather than only those assigned to them.
Section 4
Working a report
- Open it from the Dashboard. You see what the citizen entered, their contact details, the location and any attachments.
- Check the attachments. Every uploaded file is virus scanned. If it still says Virus scan in progress, give it a moment before opening.
- Set a status as you work it, and add notes. Notes are the running record for whoever picks it up next.
- Assign it to the person who should handle it.
- Decide. Accept it for dispatch, ask the citizen for more information, reject it, or close it.
What the statuses mean
| Status | Meaning |
|---|
| Received | Newly submitted. Nobody has looked at it. |
| Under Review | Someone is working it. |
| Needs More Info | Waiting on the citizen to supply something. |
| Accepted | It is a real report. Moves to Ready for Dispatch. |
| Rejected | Not something you will act on. |
| Closed | Finished, with no further action needed. |
Section 5
Ready for Dispatch
Where an accepted report becomes actual work in Jurat.
Open a report here and you get two choices:
- Send Paperwork to Reporter — carries the reporter's name, email and phone straight into a packet dispatch, so you are not retyping what they already gave you. The report stays in the queue until a dispatch really exists, so opening the form and abandoning it does not make a citizen disappear from the list.
- Dismiss — no action needed — requires a reason. Use it when nothing further is warranted.
Anonymous reports
An anonymous report has no recipient, so there is nobody to send paperwork to and that button is unavailable. You can still read it, note it and dismiss it.
Section 6
Habits worth having
- Clear Received first. A report sitting in Received means no human has looked at it yet, and the citizen does not know that.
- Write the note for the next person, not for yourself. Say what you did and what is outstanding.
- Use Needs More Info rather than rejecting when a report is merely thin. Most people will answer.
- Give a real dismissal reason. It is the only record of why nothing happened.
- Tell the counter staff what is online. The incident-type list is the agency's answer to "can I report this online?" — knowing it saves a queue.